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Discussion topic: On screen msg for new software

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This message was authored by SQeyes This message was authored by: SQeyes

On screen msg for new software

Message keeps popping up on screen saying New Software Change List. Asking if we want to update our software but nothing happens when we press Accept or Later. Only way to get the thing off screen is turning tv off and then back on again! Tv still running while msg is on screen but sound only! Happening several times an hour. 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: On screen msg for new software

Posted by a Superuser, not a Sky employee. Find out more

@SQeyes  Thats your TV giving that message, you will need to use the TV remote to accept the updates, it's nothing to do with your Sky Q box and the Sky q remote won't help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: On screen msg for new software

Posted by a Superuser, not a Sky employee. Find out more

@SQeyes  Thats your TV giving that message, you will need to use the TV remote to accept the updates, it's nothing to do with your Sky Q box and the Sky q remote won't help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


SQeyes
Topic Author
This message was authored by SQeyes This message was authored by: SQeyes

Re: On screen msg for new software

@GD1 Thanks for that. Just have to search for the TV remote now and get it sorted! 👀

SQeyes
Topic Author
This message was authored by SQeyes This message was authored by: SQeyes

Re: On screen msg for new software

@GD1 @Hi, found it and it worked. Thanks so much. 👍

This message was authored by bevla68 This message was authored by: bevla68

Re: On screen msg for new software

Have sky glass tv so only have sky remote

This message was authored by GD1 This message was authored by: GD1

Re: On screen msg for new software

Posted by a Superuser, not a Sky employee. Find out more

@bevla68  What does this have to do with Sky Q?  You wouldn't get the medsage the OP posted about on a Glass TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by bevla68 This message was authored by: bevla68

Re: On screen msg for new software

Well I am, have sky glass tv but have sky q and this message appears everyday

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: On screen msg for new software

Posted by a Superuser, not a Sky employee. Find out more

@bevla68 wrote:

Well I am, have sky glass tv but have sky q and this message appears everyday


What "message"??

I am just another Sky customer!
This message was authored by bevla68 This message was authored by: bevla68

Re: On screen msg for new software

@GD1 i have a glass tv

This message was authored by GD1 This message was authored by: GD1

Re: On screen msg for new software

Posted by a Superuser, not a Sky employee. Find out more

@bevla68  What is the exact message?    The message the OP posts about is from a Non Glass TV and I've never seen any such messages on my Glass TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by chuckles1975 This message was authored by: chuckles1975

Re: On screen msg for new software

You have saved my sanity!!! It was my first time seeing the message as it's a relatively new tv and I've been crazily turning on and off my sky q box at the plug..... with my elderly mother telling me the she only had sound and no picture repeatedly. 

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