On demand does not work on my TV. It says that I need to call to upgrade my package but from what I have read this should be free? I have followed the advice of ensuring my skyQ box is connected to my internet and also changing the preferences to it downloading as SD but I am still receiving the same 'call to upgrade' message.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
That's fine k can wait until tomorrow. I've already tried what is on the above link but thank you. Hopefully them refreshing the viewing card will work.
Posted by a Superuser, not a Sky employee. Find out more
@Keeley25 I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow.
Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
