0

Discussion topic: Not working

Reply
This message was authored by Undo2 This message was authored by: Undo2

Not working

Can't get any channels, recording or iplayer

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Not working

Posted by a Superuser, not a Sky employee. Find out more

@Undo2 wrote:

Can't get any channels, recording or iplayer


Hi @Undo2 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

Failing this and if you cannot make new Recordings;  what message are you seeing?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion