We have had sky q tv installed today but we can only access freeview channels not any sky channels

[PaulaI]

Newly installed sky q today but unable to get sky channels I.e gold. alibi.sjy comedy.can only get freeview channels 

[Laing1]

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@PaulaI wrote:

Newly installed sky q today but unable to get sky channels I.e gold. alibi.sjy comedy.can only get freeview channels 

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@PaulaI did you receive your viewing card

do you also know what Sky packages you subscibed to ?

[PaulaI]

Engineer installed dish and set up but I  wasn't in as I was at work but husband was.we have the basic sky package (not films or sports)

[Laing1]

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@PaulaI wrote:

Engineer installed dish and set up but I  wasn't in as I was at work but husband was.we have the basic sky package (not films or sports)

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@PaulaI so do you have the Sky signature subscription then ?  or did you go for Sky essentials ? 

Did you receive a viewing card before the engineer arrived ?

I have also removed the answer from my previous post that you marked as the answer as its not answered yet or found whats wrong yet 😀

[PaulaI]

I think the original package. I have sky q tv.broadband and phone. Yes card came before engineers 

[Laing1]

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@PaulaI wrote:

I think the original package. I have sky q tv.broadband and phone. Yes card came before engineers 

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@PaulaI so thats encouraging you have a card what message do you see if you go on to the channels you cannot get 

Can you try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[PaulaI]

I have just checked my invoices and I have the essential package.Is that just the freeview channels? If yes I will try and upgrade my package ( I done it all over the phone so got a bit confused lol (nearly an oap)

[nigea99]

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@PaulaI wrote:

I have just checked my invoices and I have the essential package.Is that just the freeview channels? If yes I will try and upgrade my package ( I done it all over the phone so got a bit confused lol (nearly an oap)

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hi @PaulaI 

Yes Essentials is just the Free to Air channels- I am afraid you need Signature for Alibi, Gold etc. 

[PandJ2020]

Yes, essentials is basically freeview.  (It would be an unusual first subscription as most switch to it to reduce their costs and keep the box)

[PaulaI]

Ahh thanks very much guys

[Laing1]

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@PaulaI wrote:

I have just checked my invoices and I have the essential package.Is that just the freeview channels? If yes I will try and upgrade my package ( I done it all over the phone so got a bit confused lol (nearly an oap)

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@PaulaI don't worry it happens i'm sure Sky will upgrade you if you want to upgrade to the Signature package but the signature package is a bit more expensive but you do get a lot more channels in it 

[TimmyBGood]

@PaulaI 

Television Essentials might be between £5 and £15 a month: realistically the lowest Signature can be is around £26.

[PaulaI]

Thank you.trying to upgrade online but page just hanging

[Laing1]

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@PaulaI wrote:

Thank you.trying to upgrade online but page just hanging

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@PaulaI might be better giving Sky a call and see if you can get a lower price whilst talking to them there's more chance of a better discount talking to them 😀

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[PaulaI]

That's great thank you very much