Not connecting to internet

[oldfella]

---

@JayC93 wrote:

@oldfella no luck after following these steps

---

Hi @JayC93 

How far away from your router to the Q box?

[T-]

I have tired to reboot the router but and the internet sign appears on my device. However, there is no internet connection 

[Andy1980G]

We have this same issue! How did yours get resolved please? We have been all through the steps repeatedly and still no luck...... 

[Boris+Blank]

Exaact same problem here other than I have wired ethernet connections to both the Q and the Mini box.

No internet connection on both boxes and neither reconnects after trying all the above (other than wifi).

[Bondu]

I have exactly the same problem; the internet is green on the Sky hub but, Q box has no connectivity. However, desktop, laptop etc are all connected. The problem started on Thursday 5th September. Does anyone have any suggestions?

[Peggybetty]

I have same problem. Worked fine for months until the other night. Been through all the recommended resets, switched everything on off etc and just end up with a message saying I may have to get a Sky Q booster.  My broadband is SKY

[pd14d]

I had an issue connecting a new box to WiFi and tried all the normal suggestions to no avail. 
While I was waiting for a replacement box I decided to look at the Sky Q router setup. 
On the 2.4GHz WiFi Settings page, under WiFi Settings, there is a pull-down to select the Bandwidth. Mine was set to 40MHz. The alternative setting is 20MHz/40MHz. I selected this option, applied the new setting and retried the connection. It worked!

My previous box had no issue connecting with the previous settings.
Whether this was pure luck, I have no idea. 
Can anyone explain why this would have made a difference?

 

[CometZombie]

Thanks, this worked for me too (although mine was set to 20)

[Anita1949]

I have exactly the same problem, it will not recognise my router, if you still owe money on your sky glass then it still belongs to Sky, that being the case they should fix it or replace it. Strange how this has not hit the news or the press but then again you only have to look at who owns Sky and also large numbers of media outlets and newspapers. Is there a connection. 

[sheike]

I have a problem every day with my internet plugging and unplugging switching on and off.  Mostly in the mornings but it works late at night.  Do I have to change my password ? 

[thomas75]

How do you get to this page please? I have the same problem and have tried all the other suggestions.

[thomas75]

The wifi setup page I mean

[Chodley]

---

@thomas75 wrote:

The wifi setup page I mean

---

Depends which router you have. Normally you just type the IP address of your router (shown as "gateway" on a computer's ip network settings) into the browser address bar. You will need to login so know the admin credentials for the router, and navigate its menu which varies by manufacturer/device.

[BOX12]

I have exactly the same issue. Upgraded to full fibre BB with sky yesterday. Will not connect to my sky Q. Tried all steps as recommended still no luck

[Greenfingers001]

Thanks for escalating this. We’ve sent an @BOX12  invite to chat.