Not connecting to internet

[BOX12]

I've had an email saying there's a reply on this thread. No request to chat

[Chodley]

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@BOX12 wrote:

I've had an email saying there's a reply on this thread. No request to chat

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no blue/red bubble?

[Lisa-P1987]

We are still looking to help you BOX12 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Toad+face]

I have exactly same problem, what is the fix ? 

[Chodley]

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@Toad+face wrote:

I have exactly same problem, what is the fix ? 

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That's a big assumption

What have you already tried?

[PaulMoon]

I'm having this issue. Switched to sky fibre a month ago from their super fast and was fine until today. Internet not connecting to sky q boxes. Tried following directions including holding WOS on sky max router when prompted but it does nothing. Any help much appreciated.  

[Chodley]

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@PaulMoon wrote:

I'm having this issue. Switched to sky fibre a month ago from their super fast and was fine until today. Internet not connecting to sky q boxes. Tried following directions including holding WOS on sky max router when prompted but it does nothing. Any help much appreciated.  

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I believe you don't use the Sky router / WPS process with the Max router. You connect using the password as if it's a non-sky router.

[thecardman]

I am having a similar issue. Woke up this morning to find the mini box wasn't connected and with a message telling me to go to the Sky Q box and follow instructions.

• Pressed the WPS button on the router but it did not reconnect
• Reset the router then tried the WPS bit again. Nothing.
• Switched off mini boxes, Sky Q box and router. Restarted router. Once it was fully up and running - internet working fine - restarted the Sky Q box. Still not connecting to the Internet.

The Sky Q box and router are about a foot (30cm) apart. Any help/advice would be appreciated.

[Chodley]

30cm? Use a cable.

[Palo4321]

The lights are not working only 2 lights are green 

[Daniel0210]

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@Palo4321 wrote:

The lights are not working only 2 lights are green 

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@Palo4321 

The below link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 

[RoosterRoo]

I've just finally resolved my Sky Q box not connecting to WiFi or via Ethernet.

My setup is as follows:

BT Internet ISP

Draytek 2830 router (this is the DHCP server as well)

TP-Link Deco X55 AX3000 Mesh WiFi network in access point mode.

My Sky Q box would not connect to WiFi or via Ethernet.  It would obtain an IP address and momentarily say it was connected to the internet but then would show an x.  I tried a factory reset on the Sky Q box and still nothing.

Finally, after checking a load of settings on my DrayTek router I noticed  RADVD was enabled but DHCPV6 was disabled.  This was triping the Sky Q box up.

After fully disabling IPV6 everything is working correctly.

Hope this helps someone!

[Chodley]

Interesting. I use IPv6 on my network without breaking the Q but it's entirely possible that ipv6 radvd traffic doesn't make it through my ancient wifi mesh to cause any confusion.