Dear Sky
We’ve been a loyal Sky customer for 29 years. Almost three decades of on-time payments, enjoying your service, and recommending it to friends and family.
But recently, we’ve become increasingly frustrated. Our monthly bill has steadily risen past £120, while Sky continuously runs enticing offers for new customers. When I called to challenge our bill, the only options offered were either to downgrade my package or sign up for another two-year contract — with a token saving at best.
After much consideration, we decided enough was enough. We simply don’t spend hours watching TV every day, and Sky is no longer what it once was.
Cancelling, however, has been another ordeal. I experienced multiple disconnections during phone calls, had to start over each time with a different operator, and when I finally reached someone, I was told there was a system issue. I was given a customer resolution number and asked to call back several days later.
This is disappointing. After nearly three decades of loyalty, I expected a smooth and respectful cancellation process. Instead, I feel the process is deliberately cumbersome and designed to delay rather than assist.
I’m sharing this because I suspect our experience is not unique. Have you faced similar challenges with Sky — escalating bills, poor support, or difficulty cancelling?
Sky, please listen to your long-standing customers. Fairness, transparency, and respect for our time shouldn’t be optional!
