No signal

[louiseriding]

I got a box but my signal keeps going off and my sattilette signal too im waiting for engineer to come im paying 160 pound for all my channels but cant watch anything my engineer coming on 26th of this month and getting fed up

[Daniel0210]

@louiseriding 

Unfortunately that will have been the earliest possible availability of an engineer in your area.

In the meantime check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. 

It’s worth mentioning that a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[nigea99]

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@louiseriding wrote:
I got a box but my signal keeps going off and my sattilette signal too im waiting for engineer to come im paying 160 pound for all my channels but cant watch anything my engineer coming on 26th of this month and getting fed up

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hi @louiseriding 

In addition to what @Daniel0210 mentions, if  checking the connections does not work, please note that the SKY Go app available on mobile phones, tablets, some games consoles  and pcs will allow you to watch while you wait for the engineer - albeit on a smaller screen