No u tube or voice activated links

[Julieskytogo]

I have the message up it looks like you do not have internet connection right now. 
but I do have sports , etc. I have reset router numerous times. Shut everything down but nothing works. 
put in my internet code numerous times but same message. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Julieskytogo 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[oldfella]

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@Julieskytogo wrote:

I have the message up it looks like you do not have internet connection right now. 
but I do have sports , etc. I have reset router numerous times. Shut everything down but nothing works. 
put in my internet code numerous times but same message. 

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Hi @Julieskytogo 

Have you tried a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.