16 Apr 2023 08:34 AM
16 Apr 2023 11:18 AM
Posted by a Superuser, not a Sky employee. Find out more
@Kevin1888 wrote:
Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.
@Kevin1888 what messages are you seeing on the screen.
It would be unusually for Sky to end your Q services before you receive Glass as, as soon as you activate your Glass TV(which cannot be done until you receive the TV) then your Q subscription is ended
16 Apr 2023 11:31 AM
16 Apr 2023 11:37 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Kevin1888 No signal is a technical error and not related to subscription. Perhaps it is just a coincidence.
16 Apr 2023 11:37 AM - last edited: 16 Apr 2023 11:38 AM
Posted by a Superuser, not a Sky employee. Find out more
@Kevin1888 wrote:
No signal message on a blue screen for all channels
is that no signal ? or does the Q box start up and you get into the Q box and see the main Screen but see a no satellite signal message ?
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