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Discussion topic: No signal

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This message was authored by Kevin1888 This message was authored by: Kevin1888

No signal

Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.
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This message was authored by Laing1 This message was authored by: Laing1

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Kevin1888 wrote:
Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.

@Kevin1888 what messages are you seeing on the screen.

It would be unusually for Sky to end your Q services before you receive Glass as, as soon as you activate your Glass TV(which cannot be done until you receive the TV) then your Q subscription is ended 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Kevin1888
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This message was authored by Kevin1888 This message was authored by: Kevin1888

Re: No signal

No signal message on a blue screen for all channels
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kevin1888   No signal is a technical error and not related to subscription. Perhaps it is just a coincidence.

This message was authored by Laing1 This message was authored by: Laing1

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Kevin1888 wrote:
No signal message on a blue screen for all channels

is that no signal ? or does the Q box start up and you get into the Q box and see the main Screen  but see a no satellite signal message ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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