No signal

[Kevin1888]

Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.

[Laing1]

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@Kevin1888 wrote:
Hi I recently agreed to change my package to sky glass, however within 20 mins of confirmation of this and booking in for a next Wednesday, my signal looks to have been cut, I have my phone/broadband /apps, but no channels at all. And can't get through to someone to help. Can anyone here give me any assistance? Thanks in advance.

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@Kevin1888 what messages are you seeing on the screen.

It would be unusually for Sky to end your Q services before you receive Glass as, as soon as you activate your Glass TV(which cannot be done until you receive the TV) then your Q subscription is ended 

[Kevin1888]

No signal message on a blue screen for all channels

[MightyQuinn]

Hi @Kevin1888   No signal is a technical error and not related to subscription. Perhaps it is just a coincidence.

[Laing1]

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@Kevin1888 wrote:
No signal message on a blue screen for all channels

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is that no signal ? or does the Q box start up and you get into the Q box and see the main Screen  but see a no satellite signal message ?