Missing sky HD channels on sky q

[xmas]

This is the second time now all of my sky provided HD channels have reverted back to normal definition 

Im missing news HD - gold HD - showcase HD all the way down to entire list

However I still have all of the free to view HD channels and the cinema HD channels

I have rebooted the box, updated the software, done the card call back

im out of ideas to be honest - the sky q system constantly drops internet connection and is glitchy as anything - wish I have never upgraded

can someone please help?

thanks

Richard

[Laing1]

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@xmas wrote:

This is the second time now all of my sky provided HD channels have reverted back to normal definition 

Im missing news HD - gold HD - showcase HD all the way down to entire list

However I still have all of the free to view HD channels and the cinema HD channels

I have rebooted the box, updated the software, done the card call back

im out of ideas to be honest - the sky q system constantly drops internet connection and is glitchy as anything - wish I have never upgraded

can someone please help?

thanks

Richard

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@xmas So are you saying that all your subscription HD channels are now showing SD ie 106,107,108 etc are showing as SD ?

If so what happens if you look at channel 806,807,808 etc are they the HD channels and more importantly can you watch them