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Discussion topic: No signal

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This message was authored by Juliet1609 This message was authored by: Juliet1609

No signal

I get a message so there no signal to my skybox it's been like it for a few days now 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

Wrong forum

 

Which Sky System do you have? See list below for correct forums

 

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal

Posted by a Superuser, not a Sky employee. Find out more

@Juliet1609 
Presumably you have Sky Q. If a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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