05 Mar 2024 12:45 PM
Hi. Unfirtunately I am long past the cooling off period but detest Sky Glass. How can I get rid of this awful product and revert to SKY Q?
05 Mar 2024 12:50 PM
Posted by a Superuser, not a Sky employee. Find out moreJust give Sky a call and ask the question. SkyQ is still available.
05 Mar 2024 12:51 PM - last edited: 05 Mar 2024 12:54 PM
Posted by a Superuser, not a Sky employee. Find out more
But note that you need to keep paying any outstanding finance on the television hardware, and you'll probably pay more per month for the content subscription on Q.
To reject Glass entirely outside the cooling-off period and return the hardware to end finance payments you'd need to negotiate with Sky under statutory consumer rights by claiming it's not as described / fit for purpose / of adequate quality.
05 Mar 2024 12:52 PM
Posted by a Superuser, not a Sky employee. Find out moreIf Sky agree they'll send out a Sky Q box. Remember to tell Sky if you didn't keep your Sky Q viewing card as they will presume that you did and won't dispatch one automatically.
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