No signal no party

[MrsBobe]

We have not had signal since the storm 4+ weeks ago but as we live in an apartment black we are reliant on the Factors to fix it, which they dont seem to be doing at pace. Meantime we have been able to download a d watch apps through our SkyQ however today it has lost all signal (Q and mini) and we cannot use any of the features. Can anyone help? Of course I've tried the on/off restart approach with no luck.

[Daniel0210]

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@MrsBobe wrote:
we are reliant on the Factors to fix it, which they dont seem to be doing at pace. 

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@MrsBobe 

Not sure who the Factors are?

No signal and no satellite signal messages are different…

A ”no signal” message tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

As you appear to be connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News).

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer

[GD1]

@MrsBobe  In addition to the info posted if the Sky Q box has no satellite signal for a certain duration the box will stop working as it needs a "keep alive" signal which it won't be getting due to the communal dish issue.