No signal issue

[MikeC90]

I recently got a new box, and it seemed to work okay once the sky engineer installed it properly. He replaced the box again and told me it was better, but not a lot of my channels have no satellite signal. Its a communal dish, so an engineer won't touch it. What can I do?

[Daniel0210]

@MikeC90 

As you have a communal dish you need to report it to your landlord / building management team. 

[MikeC90]

Could it be a box issue? I got a new box on Wednesday, and it worked fine, then he replaced the box again today, and that's where the problems start. I'd say 70% of my channels just have a blue no signal screen

[oldfella]

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@MikeC90 wrote:

Could it be a box issue? I got a new box on Wednesday, and it worked fine, then he replaced the box again today, and that's where the problems start. I'd say 70% of my channels just have a blue no signal screen

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Hi @MikeC90 

Have you checked that the LNB type in your Q box hidden menu is set to SCR ?

[MikeC90]

Hi, yeah is set correctly, my first box was stuck updating, box no.2 was self installed and then once that setting was changed it worked great (a couple of channels a little distorted, but livable) box no.3 (that was swapped during the engineer visit) just has a blue screen and 'this channel is currently affected by a problem with your satellite signal' I understand the message, but I don't understand why the same channels worked fine with box number 2 🤦🏼‍♂️. So BBC works fine, ITV none of them work, All sky channels don't work (movies, max, showcase. Etc...) I'm just baffled

[MikeC90]

In addition, if I unplug then plug back in, it works for around 2-3 minutes, then the problem starts again, so I'm inclined to think it's not the satellite, more the box

[MikeC90]

New box received today, everything now works as it should!