Discussion topic: Signal Issues
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‎21 Oct 2023 11:44 AM
Hi,
I have been suffering with satellite issues for the past week or do but appears mainly to be affecting Sky Sports 1?
It may be coincidental as I largely only watch sky sports but the issue was also suffered when watching Channel 4 in the week.
It could do a faulty HDMI cable?
I've attempted resetting the Q box on multiple occasions and checked all the cables are in place securely.
I have Sky Protect...is it worth going down this route to perhaps replace the cable in the first instance?
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‎21 Oct 2023 11:49 AM
Posted by a Superuser, not a Sky employee. Find out more
@Mansell156 wrote:
Hi,
I have been suffering with satellite issues for the past week or do but appears mainly to be affecting Sky Sports 1?
It may be coincidental as I largely only watch sky sports but the issue was also suffered when watching Channel 4 in the week.
It could do a faulty HDMI cable?
I've attempted resetting the Q box on multiple occasions and checked all the cables are in place securely.
I have Sky Protect...is it worth going down this route to perhaps replace the cable in the first instance?
Hi @Mansell156
Are you sure it's not due to the current Storms over the UK.
Heavy cloud etc will affect the weekest satellite signals.
If your issue in in clear Sky.
Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q