No signal

[dottyp64]

Every night at 6pm I loss signal for bbc2 & stv even though they have been working fine all day all other channels not affected so not this dish or the box any thoughts? 

[Annie+UK · Accepted solution]

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[dottyp64]

The rest of the channels are working fine watching bbc1 now & until 6pm stv works with no issues so I don't see how it can be the dish or the box 

[Annie+UK]

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@dottyp64 wrote:

The rest of the channels are working fine watching bbc1 now & until 6pm stv works with no issues so I don't see how it can be the dish or the box 

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Did you read my post??

[dottyp64]

Yes it sure you read or understood my message though

[Annie+UK]

Quote:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The dishes LNB has gone faulty for the connections the box is using

[dottyp64]

But why does it work for rest rest of the day but not from 6pm if the dish was not aligned it wouldn't work at all not just in the evening 

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

[Mark39]

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@dottyp64 wrote:

But why does it work for rest rest of the day but not from 6pm if the dish was not aligned it wouldn't work at all not just in the evening 

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It can only be a problem at your end (as it were), otherwise everybody would have the same issue. So it's either a misalignment, a faulty LNB,  or box or faulty cabling. Of those the most likely are misalignment (signal strength varies slightly throughout the day) or a faulty LNB (the bit on the arm of the dish) - especially if it's more than 5 years old. There's also a remote chance of local interference.