No satellite signal

[Coco]

No satellite signal

[Daniel0210]

@Coco 
Take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

[Coco]

I've done all the trouble shooting  and don't want to get an engineer.   I can't even get through to sky to speak to someone.  Very bad service 

[nigea99]

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@Coco wrote:

I've done all the trouble shooting  and don't want to get an engineer.   I can't even get through to sky to speak to someone.  Very bad service 

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@Coco If you have tried the troubleshooting & it didn't work then you are very likely going to need an engineer to visit

[Daniel0210 · Accepted solution]

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@Coco wrote:

and don't want to get an engineer.  

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@Coco 

How can it be a very bad service? If you don't want an engineer how else are you going to get the dish realigned? 

[Coco]

Because I can't get throught to  speak to anyone and I shouldn't have to pay for an engineer.... I've being a sky customer for 14 years . So to me that is bad service . All maintenance should be included in price . 

[nigea99]

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@Coco wrote:

Because I can't get throught to  speak to anyone and I shouldn't have to pay for an engineer.... I've being a sky customer for 14 years . So to me that is bad service . All maintenance should be included in price . 

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@Coco Assuming you have SKY Q then the engineer 's visit is included in the cost & you don't have to pay extra

[Daniel0210]

@Coco 

For Sky Q customers there is no charge! 

[nigea99]

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@Coco wrote:

Because I can't get throught to  speak to anyone and I shouldn't have to pay for an engineer.... I've being a sky customer for 14 years . So to me that is bad service . All maintenance should be included in price . 

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Also if you follow the link @Daniel0210 posted you should be able  book an engineer without needing to call