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Discussion topic: No satellite signal and TV schedule does not load

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Message posted on ‎19 Jun 2023 10:19 PM

No satellite signal and TV schedule does not load

This keeps happening and I'm paying over £80 a month. I've had no TV for 2 weeks now and have rebooted a number of times. Customer service is terrible and noone seems to help at all. Does any one else have this problem? I'm ready to quit sky
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎20 Jun 2023 05:01 AM

Re: No satellite signal and TV schedule does not load

Posted by a Superuser, not a Sky employee. Find out more

@Ms+Z 

What have Customer Services said? Have they not arranged an engineer to see if your dish is out of alignment or suggested a box swap? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎21 Jun 2023 01:11 PM

Re: No satellite signal and TV schedule does not load

Thank you, yes they have now arranged this and my dish is going to be check by my building too

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Message posted on ‎21 Jun 2023 01:15 PM

Re: No satellite signal and TV schedule does not load

Posted by a Superuser, not a Sky employee. Find out more

@Ms+Z  So are you on a communal dish?   

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎21 Jun 2023 01:21 PM

Re: No satellite signal and TV schedule does not load

Yes, on a communal dish. Not sure if that can make a difference. Be good to know if others have had this problem 

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This message was authored by: Daniel0210

Message posted on ‎21 Jun 2023 01:23 PM

Re: No satellite signal and TV schedule does not load

Posted by a Superuser, not a Sky employee. Find out more

@Ms+Z 

If you have a Sky issue and a communal dish your first port of call is your landlord or building management company. Perhaps enquire if any neighbours in the block are experiencing this issue too. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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