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Discussion topic: Sky have not sent me a return box/envelope to send my hub back

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This message was authored by: Donna101

Message posted on ‎21 Jun 2023 02:12 PM

Sky have not sent me a return box/envelope to send my hub back

They are saying they'll send me a return box for the equipment but have sent nothing. Now I'm told I'll be charged for not returning it

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Jun 2023 02:15 PM

Re: Sky have not sent me a return box/envelope to send my hub back

Posted by a Superuser, not a Sky employee. Find out more

@Donna101  You can use your own packaging and print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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