Discussion topic: No satellite on all channels
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Message posted on 02 Dec 2023 11:58 AM
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No satellite on all channels
The status of my satellite is good, some channels, work correctly other say no satellite signal, I have rebooted my router and rebooted my skybox Q box but no difference
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All Replies
Message posted on 02 Dec 2023 12:12 PM
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Re: No satellite on all channels
You will need Sky to check the alignment/LNB of your dish. Rebooting won't make any difference if that's the issue.
Message posted on 02 Dec 2023 12:16 PM
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Re: No satellite on all channels
@IanF61 Your router has no direct link with channels delivered over satellite rebooting it won't help at all.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 02 Dec 2023 01:00 PM
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Re: No satellite on all channels
@IanF61
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 02 Dec 2023 01:45 PM
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Re: No satellite on all channels
Thanks I will see how I get on the strange thing is that it was working fine yesterday
Message posted on 02 Dec 2023 02:10 PM
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Re: No satellite on all channels
All, I have discovered the issue one of the satellite cables on the back of the Q Box was loose, confused as to how, this is the first time I've used this forum so I appreciate your help... Thanks
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