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Discussion topic: No satellite on all channels

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This message was authored by IanF61 This message was authored by: IanF61

No satellite on all channels

The status of my satellite is good, some channels, work correctly other say no satellite signal, I have rebooted my router and rebooted my skybox Q box but no difference 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No satellite on all channels

Posted by a Superuser, not a Sky employee. Find out more

You will need Sky to check the alignment/LNB of your dish.  Rebooting won't make any difference if that's the issue.

I am just another Sky customer and my views are my own
This message was authored by GD1 This message was authored by: GD1

Re: No satellite on all channels

Posted by a Superuser, not a Sky employee. Find out more

@IanF61  Your router has no direct link with channels delivered over satellite rebooting it won't help at all.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite on all channels

Posted by a Superuser, not a Sky employee. Find out more

@IanF61 
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
IanF61
Topic Author
This message was authored by IanF61 This message was authored by: IanF61

Re: No satellite on all channels

Thanks I will see how I get on the strange thing is that it was working fine yesterday 

IanF61
Topic Author
This message was authored by IanF61 This message was authored by: IanF61

Re: No satellite on all channels

All, I have discovered the issue one of the satellite cables on the back of the Q Box was loose, confused as to how, this is the first time I've used this forum so I appreciate your help... Thanks 

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