@RichardP2 wrote:
Hi,
I have a pretty new sky box from yourselves.
however it has started freezing and then turning itself off. It whirrs for a while. It happened yesterday and I unplugged the box. It was ok after 5 minutes.
however it has happened 3 times already this morning.
can you help please?
rich
@RichardP2 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.
You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
