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Discussion topic: No satelitte signal - Sky Q

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This message was authored by: skygoer1234

Message posted on ‎05 Oct 2023 07:23 PM

No satelitte signal - Sky Q

Sky Q installed a month ago, no problems. Bad weather 3 nights ago, no signal since.

 

Next engineer appointment is 14 October! 

 

Really?

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This message was authored by: GD1

Message posted on ‎05 Oct 2023 07:25 PM

Re: No satelitte signal - Sky Q

Posted by a Superuser, not a Sky employee. Find out more
@skygoer1234 wrote:

Sky Q installed a month ago, no problems. Bad weather 3 nights ago, no signal since.

 

Next engineer appointment is 14 October! 

 

Really?

If that is what Sky have said, then it will be the earliest appointment they have.

 

As we are all customershhere we have no influence over appointments

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎05 Oct 2023 07:30 PM

Re: No satelitte signal - Sky Q

Cheers. Surely I can expect a refund for the days I can't use my subscription?

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This message was authored by: GD1

Message posted on ‎05 Oct 2023 07:32 PM

Re: No satelitte signal - Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@skygoer1234  You can call them to discuss that ince the fault is resolved.  They will only credit forthe number of days of no service.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: skygoer1234

Message posted on ‎05 Oct 2023 07:35 PM

Re: No satelitte signal - Sky Q

Yeah currently on hold.......26 mins and counting 😫

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