16 Nov 2024 01:18 PM
My minibox is lit up at the back but no lights at front and won't turn on.
Tried the usual reset and unplugging but red light comes on for a couple of seconds then goes off.
16 Nov 2024 01:26 PM
Posted by a Superuser, not a Sky employee. Find out moreAs you've mentioned it's a mini box I've moved your post to the Sky Q board.
Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button
16 Nov 2024 01:49 PM
Thanks for the advice.
just tried that, my second box is still in the same state. Unresponsive
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