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Discussion topic: No red light on mini box

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This message was authored by RoccoTika This message was authored by: RoccoTika

No red light on mini box

My minibox is lit up at the back but no lights at front and won't turn on.

Tried the usual reset and unplugging but red light comes on for a couple of seconds then goes off. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No red light on mini box

Posted by a Superuser, not a Sky employee. Find out more

@RoccoTika 

As you've mentioned it's a mini box I've moved your post to the Sky Q board.


Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
RoccoTika
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This message was authored by RoccoTika This message was authored by: RoccoTika

Re: No red light on mini box

Thanks for the advice.

 

just tried that, my second box is still in the same state. Unresponsive

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