0

Discussion topic: Keep losing Internet connection through Sky Q box. Home Internet still working.

Reply
This message was authored by CandAC This message was authored by: CandAC

Keep losing Internet connection through Sky Q box. Home Internet still working.

Have been following this forum to see how others have tried to resolve this issue. Turning off Sky Q and Internet power at same time for a few mins. Then only resetting Internet, then switching TV & Sky Q box on, only works for a day or so.

Any other suggestions so we can "Believe in better"! Will be ringing technical advice tomorrow 

Reply

All Replies

This message was authored by Addie15 This message was authored by: Addie15

Re: Keep losing Internet connection through Sky Q box. Home Internet still working.

Posted by a Sky employee

Hi there,  @CandAC. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Addie15 This message was authored by: Addie15

Re: Keep losing Internet connection through Sky Q box. Home Internet still working.

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion