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This message was authored by: Susancarol

No ok button

After tv been on some hours, I am informed it will turn off in so many seconds so press ok button, there isn't one on skyQ remote, tried all buttons so the tv ends up having to be turned off and on again so spoiling programme


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This message was authored by: Susancarol Answer

Re: No ok button

Many thanks for suggestions. I tried the volume button but no joy so tried the Samsung remote home button and it worked.

many thanks all.

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This message was authored by: nigea99

Re: No ok button

Posted by a Superuser, not a Sky employee. Find out more

@Susancarol wrote:

After tv been on some hours, I am informed it will turn off in so many seconds so press ok button, there isn't one on skyQ remote, tried all buttons so the tv ends up having to be turned off and on again so spoiling programme


hi @Susancarol 

 

this will be your TV 

 

You might need to use the TV remote but I find that just pressing the volume up/down keys on my SKY remote  gets mine to clear the message

 

(TVs are likely to want to go to sleep as we tend to just interact with the KSY Q box rather than the TV itself)

 

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This message was authored by: Susancarol

Re: No ok button

I'll give that a try, thanks.

This message was authored by: MightyQuinn

Re: No ok button

Posted by a Superuser, not a Sky employee. Find out more

Hi @Susancarol   You should be able to adjust the timeout in the TV settings. If you let us have the make and model we may be able to help you. Out of interest, have you tried the volume buttons (this tells the TV you are still watching).

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This message was authored by: Susancarol

Re: No ok button

I'll try next time it does it which is over the weekend when I'm watching sport! 

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This message was authored by: Susancarol Answer

Re: No ok button

Many thanks for suggestions. I tried the volume button but no joy so tried the Samsung remote home button and it worked.

many thanks all.

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