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Discussion topic: No internet until engineer visit

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This message was authored by Finwhale This message was authored by: Finwhale

No internet until engineer visit

My internet went down this afternoon tech support were unable to resolve the problem therefore an engineer is scheduled for next week. Why can't I still download shows to my SkyQ box from the search menu and still watch recorded shows, why would not having any wifi make a difference. Surely people who do not have wifi, and im sure many people do not, are not  lmited to only watching live tv.  Ive tried using my iphone as a hotspot my smart tv finds it but after seversl attempts to input and accept the password it wont connect. Thank you   


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

https://www.sky.com/help/articles/features-available-without-broadband 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Finwhale wrote:

Why can't I still download shows to my SkyQ box 


Because they are downloaded from the Internet.  (Which you can't do as your Internet is down)

 

You can watch live TV as it is from your dish.  Any existing downloaded or recorded material should be watchable.

I am just another Sky customer and my views are my own
This message was authored by Chodley This message was authored by: Chodley

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

"Surely people who do not have wifi, and im sure many people do not"


I seriously doubt that.

 

So I can't tell from how your post was worded, but are you saying you can't watch recordings that are already on your box?

Finwhale
Topic Author
This message was authored by Finwhale This message was authored by: Finwhale

Re: No internet until engineer visit

There are many people who do not have internet and do not want it.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Finwhale wrote:

Surely people who do not have wifi, and im sure many people do not, are not  lmited to only watching live tv

On-demand content is not delivered over the satellite dish because:

 

a) satellite transit is expensive and charged by data volume

 

b) the Astra 28.2E cluster is made up of television broadcast rather than internet access satellites

 

and

 

c) the Sky dish and LNB is one-way (reception) only, so there's no mechanism to request anything specific that way: for live television all the possible channels arrive at the dish simultaneously and it's the tuners in the main Q box which split the content

 

Internet delivery by satellite is a thing, but Sky is not a satellite ISP and its broadcast television service doesn't work that way.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

https://www.sky.com/help/articles/features-available-without-broadband 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chodley This message was authored by: Chodley

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Finwhale wrote:

There are many people who do not have internet and do not want it.


Define "many"?

97.8% of the UK population has internet access

 

(citation:  https://datareportal.com/reports/digital-2024-united-kingdom)

 

Finwhale
Topic Author
This message was authored by Finwhale This message was authored by: Finwhale

Re: No internet until engineer visit

Based on roughly 66 million people that equates to 1.474,000 that is Many in my opinion. You are deflection from the question so your input is not helpful. 

Finwhale
Topic Author
This message was authored by Finwhale This message was authored by: Finwhale

Re: No internet until engineer visit

Thanks 

This message was authored by Chodley This message was authored by: Chodley

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Finwhale wrote:

Based on roughly 66 million people that equates to 1.474,000 that is Many in my opinion. You are deflection from the question so your input is not helpful. 


I asked you a clarification question about recordings which you just ignored.

This message was authored by oj01 This message was authored by: oj01

Re: No internet until engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Finwhale wrote:

Based on roughly 66 million people that equates to 1.474,000 that is Many in my opinion. You are deflection from the question so your input is not helpful. 


I would hazard a guess that the majority of those 1,474,000 are happily watching Freeview through an aerial.

In any case, as mentioned, having no internet at the moment wouldn't prevent you from watching Recordings on your box. 


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