0

Discussion topic: Sky Q not connecting to screen

Reply
This message was authored by Lsjk This message was authored by: Lsjk

Sky Q not connecting to screen

Sky working fine before going to bed, turned on this morning to blue screen with the message saying "this screen does not support HDCP. Try reconnecting HDMI cable or use different screen."

 

Sky Q box is working fine,checked that through the app.  Swapped the HDMI port, haven't got any other cabels to try at the minute. Any idea as I can't seen to be able to get to the live chat through Sky!

 

Thanks

 

 

 

 

Reply

All Replies

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky Q not connecting to screen

Posted by a Superuser, not a Sky employee. Find out more

@Lsjk wrote:

Sky working fine before going to bed, turned on this morning to blue screen with the message saying "this screen does not support HDCP. Try reconnecting HDMI cable or use different screen."

 

Sky Q box is working fine,checked that through the app.  Swapped the HDMI port, haven't got any other cabels to try at the minute. Any idea as I can't seen to be able to get to the live chat through Sky!

 

Thanks

 

 

 

 


Hi @Lsjk Try rebooting your TV  by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with your SKYQ box?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion