No internet results in sky q not turning on at all

[ChristinaVF]

We currently don't have internet. It has gone down in my area. No problems I thought I'd just watch TV on my sky Q box. As we have a dish.

Turning on the sky box it comes up with the message 'you will be ready to go in a few minutes ' then asks me to press home when the screen goes black.

Follow the instructions and sometimes it'll show live TV in the top left corner for a few seconds then it moves around the screen and then turns off . Starts the cycle again.

Surely I can watch satalite TV without the internet? Understand that I can on demand won't be available but I can't even watch BBC 1?

What is the point of the satalite dish on the side of my house if it's coming through the internet all the time?

[Quoman7]

Hi @ChristinaVF Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[nigea99 · Accepted solution]

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@ChristinaVF wrote:

We currently don't have internet. It has gone down in my area. No problems I thought I'd just watch TV on my sky Q box. As we have a dish.

Turning on the sky box it comes up with the message 'you will be ready to go in a few minutes ' then asks me to press home when the screen goes black.

Follow the instructions and sometimes it'll show live TV in the top left corner for a few seconds then it moves around the screen and then turns off . Starts the cycle again.

Surely I can watch satalite TV without the internet? Understand that I can on demand won't be available but I can't even watch BBC 1?

What is the point of the satalite dish on the side of my house if it's coming through the internet all the time?

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hi @ChristinaVF 

You should be able to watch Satellite TV if there is no internet. 

However, I think you are experiencing a bug that seems to affect some people with internet problems.

Whilst you have connection problems to the internet can you try turning off your router & see if that allows your box to start up without shutting down afterwards

[ChristinaVF]

Yes unplugged for several minutes. Same thing happens.

[ChristinaVF]

Hi @nigea99 I'll try turning off my router and see if that will bypass the bug. I'll let you know in a few minutes 

[ChristinaVF]

Thanks @nigea99 I turned off the router and sky worked. Hopefully I will get internet back soon too! Thanks again 👍

[nigea99]

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@ChristinaVF wrote:

Thanks @nigea99 I turned off the router and sky worked. Hopefully I will get internet back soon too! Thanks again 👍

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Great news. 

I am really glad you mentioned the moving around the screen, as it was that symptom that helped me think of this particular bug. 

I think it should be OK once the internet is fully back working (fingers crossed)

[nigea99]

@ChristinaVF please may we ask who is your internet provider ?

Knowing this may help the tech teams at SKY narrow down any problematical areas

P.S. Hope your internet is now working OK