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Discussion topic: No apps on Sky Q

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This message was authored by Gemmabaggies This message was authored by: Gemmabaggies

No apps on Sky Q

Had a replacement Sky Q box delivered today and everything is now set up but I have no apps showing at all. It has the latest software update. Could someone help me please? 

Thanks

 

Gemma

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This message was authored by Colin0000 This message was authored by: Colin0000

Re: No apps on Sky Q

Have you connected it to your internet, either WiFi or hard wired?

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Laing1 This message was authored by: Laing1

Re: No apps on Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Gemmabaggies wrote:

Had a replacement Sky Q box delivered today and everything is now set up but I have no apps showing at all. It has the latest software update. Could someone help me please? 

Thanks

 

Gemma


@Gemmabaggies you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

this can take upto 24 hours for the refrsh to wrk but itis normally less 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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