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Discussion topic: My sky is not working, keeps saying no satellite signal is being received

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This message was authored by Annabheag This message was authored by: Annabheag

My sky is not working, keeps saying no satellite signal is being received

L this channel is currently affected by a problem with your satellite signal" sometimes there is a picture but it it is not watchable as it keeps flashing and breaking up. I have tried turning it off at the wall but it made no difference.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky is not working, keeps saying no satellite signal is being received

Posted by a Superuser, not a Sky employee. Find out more

@Annabheag 
A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: My sky is not working, keeps saying no satellite signal is being received

Posted by a Superuser, not a Sky employee. Find out more

Hi @Annabheag   As long as it is not bad weather conditions, it sounds like your dish (if you are not on a communial dish) may need re-aligning or at least checked. You should call Sky and book an engineer.

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