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Discussion topic: How do you get to speak to a human in customer services?

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This message was authored by Veganbob This message was authored by: Veganbob

How do you get to speak to a human in customer services?

I have been phoned by someone stating they are from Sky offering me a 40% loyalty discount. They wanted personal details so I would not give them over a cold call. I want to speak to someone that can confirm this is genuine. Therefore I need a number to call. Not recieve another cold call.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do you get to speak to a human in customer services?

Posted by a Superuser, not a Sky employee. Find out more

@Veganbob 

If you weren't sure you were right to terminate the call. Was it this number?
https://www.sky.com/help/articles/received-call-from-08007613372 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: How do you get to speak to a human in customer services?

Posted by a Superuser, not a Sky employee. Find out more

The number to call can be found via the 'need more help' link at the bottom of this page:https://www.sky.com/help/home

 

However, it's highly likely that the call you received was from Sky's entirely separate outbound marketing team. If so, the Customer Service centre won't have details of the offer made to you, and probably won't be able to offer you anything close to it.

This message was authored by oj01 This message was authored by: oj01

Re: How do you get to speak to a human in customer services?

Posted by a Superuser, not a Sky employee. Find out more

@Veganbob wrote:

I have been phoned by someone stating they are from Sky offering me a 40% loyalty discount. They wanted personal details so I would not give them over a cold call. I want to speak to someone that can confirm this is genuine. Therefore I need a number to call. Not recieve another cold call.


You can easily verify that a cold call is genuine by answering the security questions incorrectly. A genuine caller will tell you they are incorrect. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
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