0

Discussion topic: No Viewing card

Reply
Avatar for JLo2
Level 0 icon
What's this?
This message was authored by: JLo2

Message posted on ‎19 Sep 2023 02:53 PM

No Viewing card

I have recently moved into a rental where I could not have a dish and cancelled my contract. I duly posted back my all peripherals including my viewing card. I recently moved again and the property has a dish so I came back. I have the router and Q box but no viewing card. I have spoken to customer services twice and each time they tell me they will post out a new one, but none have arrived. I have now been without a card for two weeks and so I can't watch the channels I'm paying for! 

Report post
Post 1 of 6
533 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Sep 2023 02:57 PM

Re: No Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@JLo2 

Once the card arrives and you're up and running call Sky and ask if they would consider crediting your account for the period you were without service. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 6
531 Views
0 Likes
Reply
Avatar for JLo2
Level 0 icon
What's this?
Topic Author
This message was authored by: JLo2

Message posted on ‎19 Sep 2023 02:59 PM

Re: No Viewing card

Thank you but the problem is each time they tell me there is one coming...nothing arrives. I just want to know how to get a viewing card!!

 

Report post
Post 3 of 6
529 Views
0 Likes
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Sep 2023 03:02 PM

Re: No Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@JLo2 

You are relying on the company contracted to deliver these which I think are Royal Mail. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 4 of 6
523 Views
0 Likes
Reply
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎19 Sep 2023 03:05 PM

Re: No Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@JLo2  Have you checked Sky are sending the viewing card to your new address & not your old one?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 5 of 6
519 Views
Reply
Avatar for JLo2
Level 0 icon
What's this?
Topic Author
This message was authored by: JLo2

Message posted on ‎19 Sep 2023 03:18 PM

Re: No Viewing card

Yes, just spoke to a helpful guy who is going to expedite delivery again. checked new address details are accurate. Third time lucky!

Report post
Post 6 of 6
511 Views
Reply
Reply