I noticed this yesterday when trying to set a recording for next Thursday (31/10 for 6/11). The TV guide was fine until Thursday when it stuck on "Waiting for TV Schedule". Same today (1/11) and both the main Q box and the minis were the same. Rebooted the main Q box (only) and the guide then showed Thursday, but Friday and Saturday (the part that was available) were again "Waiting for Schedule" - same on the Mini boxes.
It may be worth rebooting your router then reboot the Sky Q equipment.
So reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable - ~ Using the remote put your main Sky Q box into standby ~ switch the box off at the plug ~ wait at least 30 seconds and then switch the box back on at the plug ~ follow the on screen instructions ~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds ~ press the 🏠 button
Allow 5-10 minutes before things hopefully revert back to normal.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Thanks for this. This has never happened before, funnily enough, in the many years I have had Q or indeed the 20 ish years with plus type boxes. It has always been "all or nothing"
It may be worth rebooting your router then reboot the Sky Q equipment.
So reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable - ~ Using the remote put your main Sky Q box into standby ~ switch the box off at the plug ~ wait at least 30 seconds and then switch the box back on at the plug ~ follow the on screen instructions ~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds ~ press the 🏠 button
Allow 5-10 minutes before things hopefully revert back to normal.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Many thanks. There is a reason I have the Q box on a separate switched socket from all the other kit (tv, Ethernet switch, WiFi access point, amp, Blu Ray, etc)! TV guide has now repopulated through to next Saturday. I guess the root cause of the subject issue is my impatience. Hey, ho!
