No Satellite Signal but status shows all OK

[xpdite]

Multiple channels (I stopped counting after 32) are showing the 'No Satellite Signal' message.

Settings>Status>Satellite signal>More info shows the following:

Satellite signal: LOCKED

Signal strength: 80

Signal quality: 90

LNB type: Wideband

This started happening a few days after adding the TNT Sports package (I don't know if that is/can be relevant). Prior to that our installation has been trouble-free for 2 years. The dish is not communal. The weather has been variable lately, but this situation persists even when it's calm and dry.

Any advice/guidance would be very welcome.

[Daniel0210]

@xpdite 
If you are seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind and rain can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[xpdite]

Thank you. I followed the link and have booked an engineer.