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Discussion topic: No ITV HD channels

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c.cox2411
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This message was authored by c.cox2411 This message was authored by: c.cox2411

No ITV HD channels

‎18 Jan 2024 05:45 PM

For a few weeks now, we haven't been able to watch ITV1 HD and ITV2 HD. Also just noticed now that we also cannot access Sky Documentaries HD, Sky History HD, Discovery HD, Nat Geo HD, Sky Arts HD, W HD (just the few we've found).

It says "this channel is currently affected by a problem with your satellite signal".

 

We've had the HD package for years, we have a Sky Q box and other channels aren't affected at all.

 

Hopefully someone can help!

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: No ITV HD channels

‎18 Jan 2024 05:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@c.cox2411  If a box reboot doesn't resolve the issue you'll need to call Sky to book an engineer as they dish may be slightly misaligned.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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SteveJamesbigl
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Re: No ITV HD channels

‎12 Feb 2024 08:29 PM

My box has the same problem I think the box lnb 1 has a problem. Can you please tell me what the outcome was if you contacted sky

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