No Hard Disk message.

[Marric1]

Instruction for reset is go to settings, press 0.0.1 but dont  understand. how to do this . 

[Daniel0210]

@Marric1 

Try following the link below it should lead to a replacement box if needed…

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[RK17]

Done it and it still says no hard disk

[PandJ2020]

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@RK17 wrote:

Done it and it still says no hard disk

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Then it's likely to be kaputt and you'll have to call Sky to replace it.

[Invisiblename]

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@PandJ2020 wrote:

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@RK17 wrote:

Done it and it still says no hard disk

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Then it's likely to be kaputt and you'll have to call Sky to replace it.

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That'll be "replace the Sky Q box" not just the hard drive.  The replacement will be delivered via a courier doorstep swap.  Make sure you remove your viewing card from the old box & take ALL the items out of the delivery box (the power supply may be different)

[PandJ2020]

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@Invisiblename wrote:

That'll be "replace the Sky Q box" not just the hard drive. 

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Good point 😁