No Apps on TV

[Andrew1642]

We had a storm this afternoon and since then we have no Internet. Have turned it all off, waited and turned it back on. Pressed and held WPS and still nothing. Any suggestions please

[DaveDrizen]

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@Andrew1642 wrote:
We had a storm this afternoon and since then we have no Internet. Have turned it all off, waited and turned it back on. Pressed and held WPS and still nothing. Any suggestions please

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Are you saying your broadband hub is not suppling internet or you Sky Q box is not receiving WiFi. If it the later are your other device receiving internet?

[Andrew1642]

Tv says I'm not connected to WiFi. I've followed all the instructions about pressing and holding WPS, that didn't work. Tried turning everything off including the hub, that didn't work either. Also I have no WiFi on my laptop

[Laing1]

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@Andrew1642 wrote:

Tv says I'm not connected to WiFi. I've followed all the instructions about pressing and holding WPS, that didn't work. Tried turning everything off including the hub, that didn't work either. Also I have no WiFi on my laptop

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@Andrew1642 what Sky router do you have black or white ?

[Andrew1642]

Hi

White

[DaveDrizen]

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@Andrew1642 wrote:

Tv says I'm not connected to WiFi. I've followed all the instructions about pressing and holding WPS, that didn't work. Tried turning everything off including the hub, that didn't work either. Also I have no WiFi on my laptop

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Is you broadband hub showing its receiving Internet?
It possible that the storm has damaged the cable suppling  internet to your property if that in the case you need to connect to get open reach to repair it.

[Laing1]

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@Andrew1642 wrote:

Hi

White

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@Andrew1642 If you have the white router you need to treat it as a third party router and not connect it by WPS but instead use it's SSID and Password to connect the main box to the router