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Discussion topic: New sky q box

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This message was authored by: Nosroblig

New sky q box

I have ordered a new sky q box and it says I have to give my old box and the viewing card to the courier when he comes. Where is the viewing box? 

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This message was authored by: PandJ2020

Re: New sky q box

Posted by a Superuser, not a Sky employee. Find out more

No, you need to eject your viewing card and keep it to put in the new box!

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: SKY1992bf

Re: New sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Nosroblig  Do not give the courier the viewing card you need to remove this and keep it and insert it into the replacement box 

 

the card slot should be on the side of the box 


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This message was authored by: oldfella

Re: New sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Nosroblig wrote:

I have ordered a new sky q box and it says I have to give my old box and the viewing card to the courier when he comes. Where is the viewing box? 


Hi @Nosroblig .
Viewing card is in the right hand end of the box.

There is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.

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