This discussion topic has been answered Discussion topic: New sky Q remote
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Message posted on 26 Jul 2025 10:32 PM
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I ordered a new sky Kew remote control quite a few weeks ago and I haven't received it. Can you give me an update on that order?
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Message posted on 27 Jul 2025 05:22 AM
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@MattHughan
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.
You would have to contact Sky to chase up the delivery. It may be quicker to purchase a new remote from a retailer / larger supermarket.
In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 27 Jul 2025 05:22 AM
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@MattHughan
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.
You would have to contact Sky to chase up the delivery. It may be quicker to purchase a new remote from a retailer / larger supermarket.
In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 27 Jul 2025 09:14 AM
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Re: New sky Q remote
@MattHughan wrote:I ordered a new sky Kew remote control quite a few weeks ago and I haven't received it. Can you give me an update on that order?
Something must have gone wrong with your order, I ordered one last week and got it within 48hrs! You need to phone Sky
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