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Discussion topic: New sky Q box

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This message was authored by: Lewismatt2

New sky Q box

Plugged my new skyQ box in and it doesn't work, old one did, say no signal ? 

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This message was authored by: nigea99

Re: New sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Lewismatt2 wrote:

Plugged my new skyQ box in and it doesn't work, old one did, say no signal ? 


hi @Lewismatt2 

 

Do you have your own dish or do you have a connection to a communal feed ?

 

If you have a communal feed the chances are that the LNB type is set incorrectly
You need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

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This message was authored by: Lewismatt2

Re: New sky Q box

Thanks that worked 👍👍

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