New box

[Kay33]

Hi I am getting a new sky box delivered as mine isn't working it says have the other item ready for a speedy exchange with your driver.. guessing this means I've to give them the old box??

[oldfella]

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@Kay33 wrote:
Hi I am getting a new sky box delivered as mine isn't working it says have the other item ready for a speedy exchange with your driver.. guessing this means I've to give them the old box??

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Yes for sure @Kay33 

Make sure you remove and keep the viewing card for the replacement if it is the main Q box.

[Kay33]

Thanks he didn't mention giving the box back on the phone  so wasn't sure. No clue what I'm doing haha 

[Kay33]

Sorry another question do I give them the wires etc too or just the box? No idea if I get new ones lol 

[oldfella]

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@Kay33 wrote:

Sorry another question do I give them the wires etc too or just the box? No idea if I get new ones lol 

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Don't worry about the wires @Kay33 .

You could make sure the replacement includes a remote control.  If not just keep the one you have.

[Kay33]

Thanks. Oh I don't have the box it came in either do I just hand them it lol? Sorry never had this issue before 

[Daniel0210]

@Kay33 

The DPD driver will take the new box out of its packaging and put the faulty box in the same packaging. 

[oldfella]

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@Kay33 wrote:

Thanks. Oh I don't have the box it came in either do I just hand them it lol? Sorry never had this issue before 

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Hi @Kay33 

Just have the old box ready when they deliver the new one.

Its a doorstep swap so take the new one out of the box and put in your faulty one.

The deliver should wat while you swap the Q boxes.

[Kay33]

Great thanks

[Kay33]

Thanks for the help 

[nigea99]

@Kay33 

One thing to note - if your box is a 2TB box.

Some 2TB boxes need a separate power supply so before the driver leaves make sure you check the power socket on the back of the replacement & if it has a round multipin connector rather than a figure of 8 connection, make sure there is the separate power supply with it - we have seen a few posts where customers have only realised they need this after the driver has left.

[Kay33]

Oh no that makes it more confusing hahah. Thankyou