Recording series

[Melanie+Gaynor]

Before getting sky q, I could set my JD box to record a series, then when the next season started it would automatically record it. Since getting sky q, it doesn't, and I have missed the first 2 episodes of what I am watching. Why does sky q not automatically record the next season of a series when it airs

[Daniel0210]

@Melanie+Gaynor 

To prevent missing the new series starting you can sign up for free emails on the Geektown website. About 7-10 days before a new series first broadcasts they send you an email with the time, date and Sky channel it's on. 

[oj01]

@Melanie+Gaynor It should work in the same way, although I've always found it to be hit and miss even on my Sky+HD box.

How long have you had the Sky Q box though as it wouldn't know/remember the series you were recording on your old Sky+HD box. 

[Anonymous]

If the series is on the same channel and the name hasn't changed then it usually does, however if the channel has changed or the name (even in the slightest) then it won't recognise it as the same programme. That's always been the case as it relies on hidden tags which I think are down to the individual channels/companies.

[Roxb]

Yes!! It's so annoying isn't it 😞 

I keep missing the first few episodes too. I used to be with virgin and it had that feature. 
Is there a way to change this? Did you find anything out? 🤞 

[Melanie+Gaynor]

I setup series link from season 23 and when 24 started it missed episode 1, and could not find it on catch up. Really annoying 

[Anonymous]

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@Melanie+Gaynor wrote:

I setup series link from season 23 and when 24 started it missed episode 1, and could not find it on catch up. Really annoying 

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Season 23 & 24 of what exactly?

[Roxb]

Sky need to add this feature, quick style! 
I only knew the programme had a new series because I saw it on Instagram. 😭 

[Daniel0210]

@Roxb 

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@Daniel0210 wrote:

To prevent missing the new series starting you can sign up for free emails on the Geektown website. About 7-10 days before a new series first broadcasts they send you an email with the time, date and Sky channel it's on. 

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[Laing1]

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@Roxb wrote:

Sky need to add this feature, quick style! 
I only knew the programme had a new series because I saw it on Instagram. 😭 

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@Roxb Sky don't need to add this feature as smart links is already a feature the problem is that it is down to the individual broadcasters to add the correct data to the programmes so they link 

[Roxb]

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't  automatically record. 🤷🏼‍♀️ 

[nigea99]

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@Laing1 wrote:

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@Roxb wrote:

Sky need to add this feature, quick style! 
I only knew the programme had a new series because I saw it on Instagram. 😭 

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@Roxb Sky don't need to add this feature as smart links is already a feature the problem is that it is down to the individual broadcasters to add the correct data to the programmes so they link 

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it should be noted, however,  that this works at box level so if a box is replaced previous history is lost. 

Personally, I have found Smart links useful but not overly reliable.

I have found it interesting in the past that BBC smart links have sometimes resulted in switching regions (I.e. I live in England but the new series have been BBC Scotland or Wales) - this may change now that there Regional variants are now all HD

[oldfella]

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@Roxb wrote:

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't  automatically record. 🤷🏼‍♀️ 

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Hi @Roxb 

As previously explained All series links Smart or Otherwise rely on the Host broadcaster coding the content accordingly.

Any issues with any content not linking correctly can be reported to Sky Viewer relations.

ViewerR@sky.uk

[Anonymous]

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@Roxb wrote:

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't  automatically record. 🤷🏼‍♀️ 

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Nonsense, BT & Virgin can both have the same exact problem depending on how the broadcaster encodes the series. ITV and the Discovery group are notoriously bad at it and I can guarantee that, having been on customer service for both in the past.

[Roxb]

I can only go by my experience. I was with Virgin for over 10 years and I never had a problem. Been with BT for nearly a year and no problem either.

I've also been with Sky for nearly a year and it hasn't automatically recorded a  new series, not once.