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Discussion topic: Recording series

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This message was authored by Melanie+Gaynor This message was authored by: Melanie+Gaynor

Recording series

Before getting sky q, I could set my JD box to record a series, then when the next season started it would automatically record it. Since getting sky q, it doesn't, and I have missed the first 2 episodes of what I am watching. Why does sky q not automatically record the next season of a series when it airs
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Recording series

Posted by a Superuser, not a Sky employee. Find out more

@Melanie+Gaynor 

To prevent missing the new series starting you can sign up for free emails on the Geektown website. About 7-10 days before a new series first broadcasts they send you an email with the time, date and Sky channel it's on. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oj01 This message was authored by: oj01

Re: Recording series

Posted by a Superuser, not a Sky employee. Find out more

@Melanie+Gaynor It should work in the same way, although I've always found it to be hit and miss even on my Sky+HD box.

How long have you had the Sky Q box though as it wouldn't know/remember the series you were recording on your old Sky+HD box. 


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This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording series

If the series is on the same channel and the name hasn't changed then it usually does, however if the channel has changed or the name (even in the slightest) then it won't recognise it as the same programme. That's always been the case as it relies on hidden tags which I think are down to the individual channels/companies.

This message was authored by Roxb This message was authored by: Roxb

Re: Recording series

Yes!! It's so annoying isn't it 😞 

I keep missing the first few episodes too. I used to be with virgin and it had that feature. 
Is there a way to change this? Did you find anything out? 🤞 

Melanie+Gaynor
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This message was authored by Melanie+Gaynor This message was authored by: Melanie+Gaynor

Re: Recording series

I setup series link from season 23 and when 24 started it missed episode 1, and could not find it on catch up. Really annoying 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording series


@Melanie+Gaynor wrote:

I setup series link from season 23 and when 24 started it missed episode 1, and could not find it on catch up. Really annoying 


Season 23 & 24 of what exactly?

This message was authored by Roxb This message was authored by: Roxb

Re: Recording series

Sky need to add this feature, quick style! 
I only knew the programme had a new series because I saw it on Instagram. 😭 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Recording series

Posted by a Superuser, not a Sky employee. Find out more

@Roxb 

 


@Daniel0210 wrote:

To prevent missing the new series starting you can sign up for free emails on the Geektown website. About 7-10 days before a new series first broadcasts they send you an email with the time, date and Sky channel it's on. 


 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: Recording series

Posted by a Superuser, not a Sky employee. Find out more

@Roxb wrote:

Sky need to add this feature, quick style! 
I only knew the programme had a new series because I saw it on Instagram. 😭 


@Roxb Sky don't need to add this feature as smart links is already a feature the problem is that it is down to the individual broadcasters to add the correct data to the programmes so they link 


I may be a Sky Superuser but I am still just a Sky customer

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This message was authored by Roxb This message was authored by: Roxb

Re: Recording series

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't  automatically record. 🤷🏼‍♀️ 

 

This message was authored by nigea99 This message was authored by: nigea99

Re: Recording series

Posted by a Superuser, not a Sky employee. Find out more

@Laing1 wrote:

@Roxb wrote:

Sky need to add this feature, quick style! 
I only knew the programme had a new series because I saw it on Instagram. 😭 


@Roxb Sky don't need to add this feature as smart links is already a feature the problem is that it is down to the individual broadcasters to add the correct data to the programmes so they link 


it should be noted, however,  that this works at box level so if a box is replaced previous history is lost. 

 

Personally, I have found Smart links useful but not overly reliable.

 

I have found it interesting in the past that BBC smart links have sometimes resulted in switching regions (I.e. I live in England but the new series have been BBC Scotland or Wales) - this may change now that there Regional variants are now all HD

This message was authored by oldfella This message was authored by: oldfella

Re: Recording series

Posted by a Superuser, not a Sky employee. Find out more

@Roxb wrote:

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't  automatically record. 🤷🏼‍♀️ 


Hi @Roxb 

As previously explained All series links Smart or Otherwise rely on the Host broadcaster coding the content accordingly.

Any issues with any content not linking correctly can be reported to Sky Viewer relations.

ViewerR@sky.uk

 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording series


@Roxb wrote:

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't  automatically record. 🤷🏼‍♀️ 

 


Nonsense, BT & Virgin can both have the same exact problem depending on how the broadcaster encodes the series. ITV and the Discovery group are notoriously bad at it and I can guarantee that, having been on customer service for both in the past.

This message was authored by Roxb This message was authored by: Roxb

Re: Recording series

I can only go by my experience. I was with Virgin for over 10 years and I never had a problem. Been with BT for nearly a year and no problem either.

I've also been with Sky for nearly a year and it hasn't automatically recorded a  new series, not once. 

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