17 Feb 2024 08:22 PM
On new software update, screen messages not responding to Sky Remote Control
17 Feb 2024 08:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@peterbowman1 wrote:
On new software update, screen messages not responding to Sky Remote Control
Why screen messages are you seeing @peterbowman1 ???
17 Feb 2024 08:30 PM
No, the onscreen instructions appear to be frozen.
17 Feb 2024 08:33 PM
Screen says:-
A new software update is available for your TV. Use your remote control to select "show details"
Show Details is in the box below the above mess.
It does not respond to our remote control
17 Feb 2024 08:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@peterbowman1 wrote:
No, the onscreen instructions appear to be frozen.
Have you tried rebooting your Q box @peterbowman1 ?
17 Feb 2024 08:40 PM
Posted by a Superuser, not a Sky employee. Find out more
@peterbowman1 wrote:
Screen says:-
A new software update is available for your TV. Use your remote control to select "show details"
Show Details is in the box below the above mess.
It does not respond to our remote control
@peterbowman1 That will be a message from your TV so are you using the TV remote to select this
as if its from your TV your Q remote won't remove the message
apologies if you are using your TV remote
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