New Series Section

[jasonuk1975]

Same here been like this for 3 days !!!

[Michelle+Archer]

I've tried calling sky but their automated system is awful! It's so long winded, obviously a way of getting money for a premium rate number! I hung up in the end. Why can't it be 'press 1 for sky q, press 2 for ...' etc. Then you're in a queue for that section. I need to speak to a human, don't you think I've already looked into the problem and  tried to solve it???

[Daniel0210]

@Michelle+Archer 

The Community Managers on here are aware and are no doubt telling the tech people, if they weren't already aware, so no need to call. 

[CazByr]

Mine is the exact same, is there anything I can do, or just wait it out?

[Totalwar2]

No there nothing we can do it's in Sky hands  they are aware of the problem so hopefully  they fix it soon.

[Chloe-W22]

Thanks for the picture @Totalwar2. Am I right to assume everyone here isn't a new customer to Sky Q or has recently changed your equipment/box?

[Totalwar2]

I changed from Sky Glass to Sky Q months ago and new series been working fine until around three days ago.

[Daniel0210]

@Chloe-W22 

Mine was okay yesterday morning, not today. Sky Q customer since November 2019. No new equipment or package changes. 

edit: haven't had chance to check mini box. 

[Assumpta77]

Hi,

I have just been trying to Google this problem and luckily came across this post.

Mine has not been working for 2 days now...just been unplugging, discounecting everything and plugged all back in, even updated software and still nothing.

I have had this sky q box for a least 3 years now and I am not a new sky q user. Actually have been with sky over 20 years now...

I hope this issue gets sorted soon as with other users I find this helpful to see what new programs I may like.

Thanks, David 

[Chloe-W22]

Thanks all, I've sent this on to be looked at. I may be back with more questions, also let me know if you notice any changes 🙂

[Laing1]

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@Chloe-W22 wrote:

Thanks for the picture @Totalwar2. Am I right to assume everyone here isn't a new customer to Sky Q or has recently changed your equipment/box?

---

hey @Chloe-W22 definately not a new customer 🤣 and box (V2) has been set up since October 2017 also have the same on mini boxes 

[YorkiePete]

• Been a SkyQ customer for over 2 years, been getting this for the last 2 days

[PUPALUP]

My new series section has also disappeared rebooted it but didn't help also programmes are not linking together all over the place (this has happened before) and when I put a series link next programme does not record 

[27dmc]

It's been like this since Monday. I've rebooted several times and even performed a software update, but no idea how to get it back?

As commented by others; it is the one of the few sky Q features that's still useful so if that goes I think I'll just admit defeat on sky and buy a standard PCR and cancel my subscription. Their offering gets weaker and weaker every day.  (I've been a sky customer for 20years but I'm struggling to justify the cost these days)

[27dmc]

Sky customer for circa 20 years. I've been sky Q with this box for at least five years. Not a new customer. There is no need for it to "discover my viewing patterns". My PCR runs at circa 90% fullness so it should have enough track record.