Network connection

[weezel]

Sky q keeps losing network connection since sky broadband upgrade 

[oldfella]

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@weezel wrote:

Sky q keeps losing network connection since sky broadband upgrade 

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Hi @weezel 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[weezel]

A third party router..sounds mad...the wps always works but it drops out daily..many times more than once

[oldfella]

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@weezel wrote:

A third party router..sounds mad...the wps always works but it drops out daily..many times more than once

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Afraid that's the issue if you have a Sky Max router @weezel 

[weezel]

How..in the settings when it asks if u have sky broadband?

[oldfella]

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@weezel wrote:

How..in the settings when it asks if u have sky broadband?

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Hi @weezel 

It's because the White Sky Max fibre  router does not function like the normal Sky router and so if you want it to connect to your Q box reliably you need to connect it as if it is a third party router.

[weezel]

Maybe that's why my mini box never connects for more than a few mins....I connect that then both lose connection 

[oldfella]

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@weezel wrote:

Maybe that's why my mini box never connects for more than a few mins....I connect that then both lose connection 

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Yes that's likely correct @weezel 

With minis you cannot connect them to the Max router.   You need to connect them by WPS to the main q box.

[weezel]

After I've set it as 3rd party I assume 

[oldfella · Accepted solution]

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@weezel wrote:

After I've set it as 3rd party I assume 

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Yes correct @weezel 

[weezel]

Thanks for your help...I hope it works