Sky no long providing dishes for Sky Q

[johnd1881]

Hi,

I am looking to have SKy installed at my property.  Ideally,  I would like stream but unfortunaltey, my broadband isn't fast enough.   So, I called Sky about getting Q and t hey offered the standard singature package for £20 per month (24).   I though this was ok, however, I was then informed Sky no longer provide/install dishes, and I'd have to sort this out myself.   Is this true?

Note: there a dish on my property, but it's 20 + years old and it's pretty rusted and beat up.

Any advice would be appreaciated 🙂

[Daniel0210]

@johnd1881 

That's incorrect. Sky still sell Sky Q subscriptions and install dishes (although they don't sell Sky+ or maintain Sky+ any more). 

However there are fewer Sky engineers due to redundancies which may lead to delays. 

[johnd1881]

Many thanks for the prompt reply.   I did think this was a bit strange,   I may try calling again and see if I get a different answer, they did say there was an engineer call out charge to conenct up the Q boxes at £25.

[PandJ2020]

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@johnd1881 wrote:

they did say there was an engineer call out charge to conenct up the Q boxes at £25.

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...I guess they can charge if they want to - mixed messages though as they've extended the contract for the satellites...  (I guess they prefer streaming services)

[Daniel0210]

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@johnd1881 wrote:

they did say there was an engineer call out charge to conenct up the Q boxes at £25.

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@johnd1881 

Also incorrect. There is no charge for a dish installation. Your clearly got an agent who was intent of selling you Stream or Glass. 

[oldfella]

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@Daniel0210 wrote:

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@johnd1881 wrote:

they did say there was an engineer call out charge to conenct up the Q boxes at £25.

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@johnd1881 

Also incorrect. There is no charge for a dish installation. Your clearly got an agent who was intent of selling you Stream or Glass. 

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Although there is no specific charge for Dish installation there are setup charges for Sky Q installations.

ie

Sky TV: £31 pm with a new 24-month minimum term. Prices may change during this period. Standard price (currently £36.50pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra. Subject to status. Upfront payment may be required.