Netflix suddenly in Spanish

[Chodley]

So when you log back in - it's not got those profiles and isn't in Spanish?

[Lilolill]

As it allowed me to log out of the Spanish account it reboots to allow me to log into my account.

[Chodley]

So if you're back in your account, how will them changing a PIN in a profile on their account affect you?

[Lilolill]

It won't only if others that have reported this issue. I've dug around on the forums and it's been happening randomly for a while, same Spanish account with 5 users.

Even a factory reset doesn't clear it.

[Chodley]

Yes that's because all their accounts (not 5 but huge numbers of them, it's very common if you google) were hacked. I'm trying to understand why yours seems to have been a completely different account that your box logged into.

(I suspect it's not and yours is also a hacked account and you should change your password and boot all other devices off)

[Lilolill]

The issue is something at sky, all other devices that log into my Netflix account work fine. Only sky devices were logging into a Spanish account automatically.

i logged into my Netflix account via a PC and logged out of all devices. The sky boxes still went straight to the Spanish account. This is because something at sky was logging into the Spanish account automatically. Logging out of your own accounts in other devices has no effect if the app via sky automatically logs into the Spanish account. The issue is nothing to do with the end user, it's a sky tech issue.

[Chodley]

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@Lilolill wrote:

The issue is something at sky, all other devices that log into my Netflix account work fine. Only sky devices were logging into a Spanish account automatically.

i logged into my Netflix account via a PC and logged out of all devices. The sky boxes still went straight to the Spanish account. This is because something at sky was logging into the Spanish account automatically. Logging out of your own accounts in other devices has no effect if the app via sky automatically logs into the Spanish account. The issue is nothing to do with the end user, it's a sky tech issue.

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Really interesting. This is a different scenario than most other people. No one else has said they could still login as normal on other devices. Did you have an account prior to Sky so your login email is different fron your sky id email?

[Em39]

Hello, our sky has also randomly went into Spanish. I phoned sky who said I had to phone Netflix and they told us to sign out which we did and it's signed back in... without us even signing in... we're at a loss!! 

[Em39]

Same! 

[DanielleAm]

Ours has been hacked too - was in spanish and the profile locked. Rung sky, told to ring netflix, they told us to ring sky as we pay via sky. Sky have now cancelled the netflix account but tried charging us an extra £10.99 to take a new netflix account out, even though our last one was included in our bill! We now don't have an account through no fault of our own...

[Chodley]

Netflix were wrong. Only they can resolve that properly.

or I reckon probably you can go through the "devices" menu and boot off the squatters' machines and change your password. Bit late now though.

[Thevalvetech]

Yes this has happened to me last night. When I clicked on the 1st profile the, 1st part of my email was there but with a Spanish network instead of my Hotmail.co.uk